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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: July 29, 2026

Tint My Ride Ottawa ("we," "us," or "our") operates the website tintmyrideottawa.ca (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following personal information when you interact with our Site:

  • Contact information: name, email address, phone number
  • Vehicle information: make, model, year (provided when requesting a quote or booking)
  • Service preferences: type of service requested, preferred dates/times
  • Technical data: IP address, browser type, device type, pages visited, and referring URL (processed automatically by hosting and security infrastructure)
  • Campaign attribution: the landing-page path, UTM campaign parameters, and Google advertising click identifiers (such as GCLID, GBRAID, and WBRAID) when they are present

2. How We Collect Information

  • Contact and booking forms: when you submit a form on our Site, we collect the information you provide directly. For campaign quote requests, we store the landing-page path and any present campaign attribution values with the quote record.
  • Security and form infrastructure: our hosting and bot-protection providers may process limited technical data needed to serve the Site, prevent abuse, and deliver form requests.
  • Campaign measurement: our campaign landing pages use Google Tag Manager to load approved measurement tags. Our custom campaign events report only a successful quote request or a phone-link click and do not include form fields or contact details.

3. How We Use Your Information

We use the personal information we collect to:

  • Respond to your inquiries and provide quotes
  • Schedule and confirm appointments
  • Communicate with you about your service (e.g., appointment reminders, follow-ups)
  • Improve our Site, services, and customer experience
  • Measure and optimize advertising campaigns
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Resend: to deliver email notifications related to your booking or inquiry
  • Cloudflare: to host supporting services, protect forms from abuse, and process form traffic
  • Google: to provide Tag Manager and any approved advertising or analytics measurement tags on our campaign landing pages
  • Service providers: trusted third parties who assist us in operating our Site and business, subject to confidentiality obligations
  • Legal requirements: when required by law, regulation, or legal process

Some of these third-party services may store or process data outside of Canada, including in the United States. By using our Site, you acknowledge that your information may be transferred to and processed in jurisdictions with different privacy laws.

5. Cookies

The Site may use cookies or similar storage for security, form functionality, and campaign measurement. Our campaign landing pages use Google Tag Manager to load approved Google measurement tags, which may process technical data such as browser information, page and referring URLs, advertising click identifiers, and IP address. The Site's custom conversion events identify only a successful quote request or phone-link click and do not include form fields or contact details. You can limit cookies through your browser settings and manage Google advertising choices through Google's ad settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and booking information is typically retained for the duration of our business relationship and for a reasonable period afterward for follow-up and warranty purposes.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

You have the right to:

  • Know what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

9. Canadian Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation. We will only send you commercial electronic messages (such as promotional emails) with your express consent. Every marketing email we send includes an unsubscribe mechanism, and we will process your opt-out request within 10 business days.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Tint My Ride Ottawa
3190 Hawthorne Rd, Unit 2, Ottawa, ON K1G 5H5
Phone: (613) 790-9990
Email: info@tintmyrideottawa.ca

You may also file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.